Get Help

Crisis Intervention and Human Service Resource Directories

If you or someone you know is in immediate danger, call 911, or the Acton Police Department at 978-929-7711.


Help Lines (Call, Text, and Chat)


National Suicide Prevention Lifeline

1-800-273-8255  (TALK), also offers an online chat option

"The Lifeline is FREE, confidential, and always available. Help a loved one, a friend, or yourself."



508-532-2255 or text C2T to 741741

"The Call2Talk Line is a confidential, emotional support line that assists individuals and families through stressful times including those that are despondent and those who may be considering suicide."




"Call 800-640-5432 if you or a loved one is experiencing a mental health or addiction crisis. Our caring team is available 24 hours a day 7 days a week."


TrevorLifeline  (LGBTQ)


"Our trained counselors are here to support you 24/7. If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk, call the TrevorLifeline now."


Samaritans Statewide Helpline

877-870-4673 (HOPE)     (Call or Text  24/7)

"Samaritans’ Crisis Services are available 24 hours a day/seven days a week. If you are feeling isolated, desperate or uncertain about anything in your life, we want to hear about it – contact us anytime. Our services are free, confidential, and anonymous."



800-252-8336 (TEEN)

"Samariteens provides peer support and understanding to those facing the particular challenges of adolescence. It is staffed on weekdays between 3 p.m. - 9 p.m. and on weekends between 9 a.m. - 9 p.m. by teens. Outside these hours, the line is answered by adult volunteers."


Crisis Text Line

"Text HOME to 741741 from anywhere in the U.S., anytime, about any type of crisis."

"Free, 24/7 support for those in crisis. Text 741741 from anywhere in the US to text with a trained Crisis Counselor."


NAMI Mass Compass Helpline

617-704-6264 or 1-800-370-9085, Monday- Friday, 9 am – 5 pm.

"COMPASS is the information and referral helpline at NAMI Massachusetts. We provide resources and support to help people navigate the complex mental health system, and help problem solve in difficult circumstances."


National Sexual Assault Hotline

800-656-4673 (HOPE) 

Online chat:

"RAINN (Rape, Abuse & Incest National Network) created and operates the National Sexual Assault Hotline.  Free. Confidential. 24/7.


REACH Beyond Domestic Violence Hotline


"If you are concerned about your relationship or have concerns about a friend or family member, call REACH for support. Our 24-hour hotline: 800.899.4000 is free and confidential.  REACH’s hotline and shelter serve survivors from all over the state of Massachusetts and occasionally beyond..."


National Domestic Violence Hotline

1-800-799-7233  (online chat)

"Our highly-trained advocates are available 24/7/365 to talk confidentially with anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship."


Massachusetts Substance Use Helpline

(Monday through Friday 8:00 a.m. to 10:00 p.m., Saturday and Sunday 8:00 a.m. to 6:00 p.m.)

"The Helpline is the only statewide, public resource for finding substance use treatment and recovery services. Helpline services are free and confidential. Our caring, trained Specialists will help you understand the treatment system and your options."


Veterans Crisis Line

800-273-8255 (TALK),  (Press 1)

Text 838255  (includes online chat)

"Connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves."


The Parental Stress Line

800-632-8188    (24/7)  All languages available.

"Parents or guardians with problems relating to their children do not hesitate to call us. Trained volunteer counselors offer a way to relieve stress in an environment which is non-judgmental along with being sympathetic. We offer support to anyone seeking it no matter how big or small."



Additional Referral Services

Mass 2-1-1

dial 2-1-1 on your phone  OR  1-877-211-6277   (available 24/7),  also offers online chat service

"Need Help & Don't Know Where To Turn?  Mass 211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.    Available 24 hours a day, 7 days a week. Get the answers you need!   It's Free.  It's Confidential.  It's Multilingual."


William James College INTERFACE Referral Service

non-emergency referral line   888-244-6843 (toll free) , Mon. – Fri., 9 a.m. – 5 p.m. 

William James INTERFACE Referral Service maintains a mental health and wellness referral Helpline Monday through Friday, 9 am-5 pm, at 888-244-6843 (toll free). This is a free, confidential referral service for individuals across the lifespan living in participating communities.


Town of Acton Community Resources

Laura Ducharme, please call 978-929-6651 for an appointment, 9 a.m. - 5 p.m.

The Town’s Community Services Coordinator provides comprehensive professional social services to Acton residents under the age of 60. Information and referral services are provided in conjunction with local, state and federal programs. For Acton residents aged 60+ contact the Acton Council on Aging at 978-929-6652.



This page was last updated on 12.28.2018